Customer Care Specialist with German

CO3

Remote job

CO3

CO3

The role of the Customer Care Specialist is to help our clients smoothly go through the implementation process on our platform.

If you like challenges and work with the latest technologies. If you want to be part of an international, well-cooperating team. If you want to have a real impact on CO3 and our product – send your CV and join us!

Responsibilities:

  • Communication with customers and partners in order to provide information necessary to provide the company’s services;
  • Customer service in accordance with accepted standards;
  • Documenting and analyzing information – handling internal tools such as Salesforce or Jira;
  • Reporting – informing clients and co-workers about progress or problems;
  • Taking care of the security of customer data;
  • Together with the team – constantly improving the quality of customer service.

We are looking for someone who:

👉 Has at least 1 year of experience in a position related to customer service – by phone or during online meetings;

👉 He knows the German language at a level enabling easy communication with German-speaking people (min. B2);

👉 Knows English at a level enabling internal communication in the company (min. B1);

👉 Has excellent communication skills – is able to perfectly match the method of communication to the needs of the recipient;

👉 Can efficiently use the Google Workspace package (Gmail and related tools);

👉 Can efficiently perform basic operations on spreadsheets (Excel or Google Sheets);

👉 Can solve problems effectively and creatively – can easily learn new tools and is not afraid of new technologies;

👉 He is thorough and takes care of details;

👉 Is proactive and independent – has a strong motivation to take action;

👉 Learns quickly – knows how to gain knowledge and new experiences and use them to carry out tasks;

👉 Is well organized and can prioritize tasks under time pressure;

👉 Has a sense of humor and likes working with cheerful people. 😀

Additionally helpful:

🤞 Salesforce experience;

🤞 Experience in working with Jira.

Benefits

Elastyczne godziny pracy

Flexible working houres

Start-upowa atmosfera

Start-up atmoshere

Płaska struktura organizacji

Flat organization structure

Najlepszy zespół pod słończem

The best team ever

Apply

If you are interested in working with us and your qualifications match the job description – send us your CV and do not forget to provide your contact details

Consent*
Consent

The administrator of your personal data is CO3 spółka z ograniczoną odpowiedzialnością with registered seat in Bielany Wrocławskie (55-040), ul. Irysowa 1, Tax ID: 8961583248. Your data will be processed for recruitment processes and stored for 6 months. You have the right to access the content of your data and the right to rectify, erase, restrict processing, as well as the right to transfer data, object and lodge a complaint with a supervisory authority. Contact with the Controller is possible via the e-mail address: dpo@co3.eu. Detailed information regarding the processing of personal data can be found in the Privacy Policy.

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