Express Monitoring: Creation of a new Monitoring Request

1 September 2022
Instruction to follow in 5 steps.

1.In the Monitorings side menu, select Requests and then click on the +Create new request button.

2.The following fields must be completed on the New Monitoring Request form:

  • Order number – the number of the order to which the monitoring relates.
  • Additional info – any content (optional field).
  • Search company – used to select a carrier who already has an account on our platform. A minimum of 2 consecutive characters must be entered from the company name or VAT number to search for a carrier.
  • Search vehicle – used to select the carrier’s vehicle. A minimum of 2 consecutive characters from the vehicle number plate must be entered to search for a vehicle.
  • If TIME monitoring is selected, the expected start and end dates and times of the monitoring should be indicated:
  • If TOUR monitoring is selected, no less than 2 feet along the route of the monitored order may be specified, for each foot:
    • address;
    • the date and time when the vehicle should arrive at a given point;
    • type of stop – loading or unloading.

3.After clicking Create in the form, a window will appear to confirm the details of the request:

4.The created monitoring request is visible in the table under Monitorings -> Requests -> Outgoing

5.Information on the new Monitoring Request:

  • is sent as an e-mail to the carrier company

  • it is also visible in the carrier’s account in the table under Monitorings -> Requests -> Incoming:

The carrier may accept or decline the Monitoring Request,

  • if accepted, the customer is notified by e-mail. A new Monitoring is then created under Monitors -> Outgoing -> Time (or Tour)
  • if rejected, the customer is informed by e-mail of the reason for rejection. Monitoring Request changes status to declined.

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The personal data Controller is CO3 spółka z ograniczoną odpowiedzialnością with registered office in Bielany Wrocławskie (55-040), ul. Irysowa 1, Tax ID: 8961583248. Your data will be processed to answer the questions asked in the contact form. You have the right to access the content of your data, including the right to rectify, delete, restrict processing, transfer data, as well as to object and lodge a complaint with a supervisory authority. Contact with the Controller is possible at the following e-mail address: Detailed information on the processing of personal data can be found in the Privacy Policy.

Information on the principles of personal data protection

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